Get Streaming Support
Before contacting support
Try our troubleshooting guides first. Restart your device. Check your internet speed. Try a different device or app. 80% of issues are fixed by these steps.
What to include in your support request
Include: device type (Firestick, Samsung TV, iPhone, etc.), app name (IPTV Smarters, TiviMate, web player), description of the issue, error message if any, and when the problem started.
Do not include in public chat
Never post your username, password, server URL, or payment information in public chat. Send credentials privately to support only.
Telegram support
Telegram is the primary support channel for VieworaTV. Join the Telegram support group and describe your issue. Support responds during business hours.
Response time
Support typically responds within a few hours during business hours. Complex issues may take longer. If you do not get a response, check if you sent all the required information.